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Account Manager (18 Month Contract)

Founded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world’s leading food companies. As one of the largest and fastest growing food co-manufacturing companies in the US, we are the proud owner and operator of over 35 facilities globally. Our nearly 10,000 employee-strong organization is leading the way and setting new standards for quality, safety, flexibility and efficiency while feeding families around the globe.
Hearthside’s exceptional growth stems from its ability to address real-world problems for customers of all shapes and sizes, and by our resolute commitment to our belief that there are no great companies without great culture. Our culture of personal empowerment enables growth, learning, and continuous improvement every day!
We are steadfast in our ambition to be the indispensable and most trusted partner to our customers and need your help to do it! Join Hearthside and enjoy a competitive package, outstanding benefits and a diverse work environment.

18-month fixed term contract position
Remote – Ontario, home office with 25% travel
The principal accountability of the Account Manager will be instrumental in managing the day-to-day relationship with specific customer base(s) as well as key internal stakeholders, with the intent of delivering sustained profitable growth. This candidate will operate as a key member of the account to ensure optimal relationship management supporting the overall company’s strategic growth objectives.
• Operate as primary point of contact for contact for day-to-day communication between Customer and HFS
• Develop and maintain close working relationships with key Customers
• Work cross-functionally with peers in R&D, Operations, Sales/Business Development, Finance and Executive Team to validate, prioritize and deliver Customer projects
• Provide appropriate information, reviews, adjustments and insight to Customer and HFS cross-functional teams to promote effective delivery of the Customer’s requirements
• Participate in Customer specific Product Development and Commercialization processes from inception to completion providing regular updates to internal and external stakeholders.
• Operate as an extension of the Customers’ networks. Facilitate speed, flexibility, and innovative solutions. Facilitate cross-functional engagements between Customer and the Hearthside team to create mutually beneficial solutions.
• Assist in creating and executing Customer specific account plans to grow sales in line with company strategy. Includes assisting in budget, forecasting, growth and pricing plans.
• Support the company vision to be a world-class food manufacturer, the industry leader, and the premier customer-centric manufacturing partner.
• Assist in negotiating terms, pricing and expenditures within budget and agreed parameters
• Analyze market trends in the industry, using external and internal resources to identify growth and profit improvement opportunities.
• Must be willing to travel as required (1 – 2 times per month)
Knowledge Skills and Experience
• Exposure to food manufacturing, supply chain optimization, contract manufacturing, or other relevant experience
• Demonstrated ability to influence across all levels in the organization.
• Track record of having built outstanding and effective relationships with cross-functional teams and customers
• Strong analytical skills and ability to manage multiple work streams meeting reporting deadlines.
• Strong experience in large strategic account management and project management.
• Understanding of the P&L and financial acumen
• Organized and detail-oriented; ability to work in situations with changing priorities and multiple simultaneous assignments
• Strong verbal and written communication; experience developing and presenting analyses to management and Customer with the ability to lead and drive initiatives.
• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast-paced environment.
• Technologically savvy individual who encompasses the latest forms of electronic communication in the commercialization process
• Proficient in: MS Office Suite, Excel, Power Point
Minimum Qualifications:
• Four year college degree in business, supply chain or related field required
• 3+ years of experience in a multi-unit food manufacturing environment
• Proficient in MS Office applications such as Excel, Outlook, PowerPoint and Word
• Excellent communication, conflict management, decision-making, motivational and organizational skills required
#LI-EO1 #LI-Remote

Hearthside is an Equal Opportunity Employer.

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Kitchener, ON
Posted On
8 May, 2024